Privacy Policy

Last updated: 02.02.2026

Welcome to the website www.swissvalor-insurance.ch! Below we inform you how SWISSVALOR Insurance GmbH processes your personal data, what measures we take to protect it, and what rights you are entitled to under applicable Swiss data protection law (revDSG).

1. Data controller

SWISSVALOR Insurance GmbH
E-mail: info@swissvalor-insurance.ch
Registered office: Schützenhausstrasse 2, 6221 Rickenbach

2. What data we process and for what purposes

2.1. Technical and usage data: When you visit our website, certain technical data is automatically recorded (e.g. IP address, browser type, visited pages, time of access). This data is processed for security and operational purposes (e.g. prevention of attacks). Server logs are generally deleted or anonymized after a maximum of 12 months.

2.2. Contact: If you contact us via e-mail or through the contact form, the data you provide (e.g. name, e-mail address, phone number) will be processed solely for the purpose of responding to your inquiry.

2.3. Insurance quote requests: If you request an insurance quote through our website, the necessary data (e.g. name, address, phone number, product-related information) will be processed exclusively for preparing the offer, preliminary risk assessment, communication with you, and preparation of contract conclusion.

2.4. Purposes and legal bases (overview):

• Operational security and prevention of misuse (server logs): based on our legitimate interest in maintaining IT security and system stability.
• Handling contact and quote requests: for taking steps prior to entering into a contract and fulfilling contractual obligations.
• Compliance with legal obligations: where statutory retention or documentation requirements apply.

2.5. Special categories of personal data: As a general rule, we do not process health data through the website. If, in exceptional cases, health-related data is required during an online preliminary request, it will only be processed with your explicit consent and exclusively for the specified purpose.

3. Data transfer

• 3.1. Insurance partners: In order to process your insurance request, your data may be transferred to the relevant insurance companies.
• 3.2. Service providers: We use selected service providers (e.g. hosting, IT operations, security, support, administrative services). These providers only have access to personal data to the extent necessary and are contractually obliged to comply with data protection requirements.
• 3.3. Legal obligations: Data is transferred only if required by law (e.g. official requests, statutory retention and disclosure obligations).
• 3.4. Data transfer abroad: If data processing or storage takes place outside Switzerland, the EU, or the EEA (e.g. cloud services), appropriate contractual safeguards and technical-organizational measures ensure an adequate level of data protection. Upon request, we will inform you about the countries involved and the safeguards applied.

4. Cookies

Our website uses only technically necessary cookies (e.g. session identifiers, security cookies, cookie consent), which are essential for the operation and security of the website. For more information, please refer to our Cookie Policy.

5. Data retention period

• Server logs and security logs: generally up to 12 months, after which they are deleted or anonymized.
• Contact and quote requests: during the processing period and thereafter for a limited time, where necessary for documentation, legal claims, or compliance with legal obligations (typically up to 24 months).
• Statutory retention periods take precedence; after expiry, the data will be deleted or anonymized.

6. Your data protection rights

• 6.1. Right of access: You have the right to obtain information about the data we process about you.
• 6.2. Rectification: You have the right to request correction of inaccurate or incomplete data.
• 6.3. Erasure: You have the right to request deletion of your personal data, unless there is a legal obligation to retain it.
• 6.4. Restriction of processing: Under certain conditions, you may request restriction of processing.
• 6.5. Data portability: You have the right to request that your data be transferred to another controller.
• 6.6. Objection: You have the right to object to the processing of your personal data where it is based on legitimate interests.

Exercise of rights: We generally respond to data protection requests within 30 days. Verification of identity may be required to process your request. Our response – where applicable – includes the categories of data, purposes, sources, and recipients (or categories of recipients).

7. Data security

We implement appropriate technical and organizational measures to protect your data, including access control, role and permission management, encryption of data transmission, secure storage, logging, regular updates and backups, as well as careful selection and contractual obligation of service providers.

8. No automated decision-making

No automated decision-making with legal effects or profiling takes place on our website. If this changes in the future, we will update this Privacy Policy and provide the information required by law.

9. Contact

If you have any questions or concerns regarding data protection, please contact us at info@swissvalor-insurance.ch or use our contact form.

10. Updates

This Privacy Policy may be updated due to legal or operational changes. The date of the latest update will always be indicated here.